Week 3 Roadshows - Bega, Moruya & Nowra

Some outstanding Community Engagement work is happening

on the South Coast!!



Photo by Water Info and shows the impact of the floods March 23, 2011.
The refuse this powerful body of water left behind was amazing to see - so much devastation.

The drive to Bega was fairly uneventful – until we reached the area that had been flooded several weeks previously. The amount of damage left behind from the flood was incredible. The path the water had taken was strewn with knocked over trees and piles of debris and rubbish. It really showed how damaging natural disasters can be. The absolute need for communities to be prepared for any type of natural disaster and have a plan to keep their families safe! 

The Bega Roadshow saw some great discussion on the need to emphasise the importance of High, Very High and Severe fire danger rating days – as these are the days that most commonly occur. Fires on these days can still threaten life and property and need to be taken seriously - we need to encourage discussion about what to do on these days as well. 

Photo by Water Info.
Taken from Bega bridge 22 March 2011 

 

Bega presentation on engagement regarding bush fire risk



Presentations by Paul Cook and Marty Webster were fantastic and the work that is being done by the Bega group is amongst the most impressive we’ve seen during this years roadshow. We were so impressed we have asked them to present at the staff forum in May!

They presented a case study where social infrastructure research was undertaken (by them) before trying to engage with the community. As part of this research they found out who were the community leaders and influencors, community gathering points (of which the local school was not one of) and ways to best approach the community to improve the level of receptiveness. It was an inspiring presentation that demonstrated the use of many engagement techniques that we sometimes forget about in our desire to 'get on with the job.'  

The local brigade turned up to share some great discussion

and some equally great Frittata

The evening session in Moruya was a large and enthusiastic group, with the members from the local brigade joining us after their meeting. We also had the pleasure of the company of a very large but beautiful English Mastiff who waited patiently on the deck!

Moruya was Luke’s first presentation – and he did brilliantly especially since he hasn't officially started in the team yet! Great work Luke and welcome to the Community Engagement team! 

Luke presenting to the evening session at Moruya


We received a great presentation about the Regions new Smokehouse and the plans to get miniature sized furniture for inside the smokehouse. The furniture is to help both children and adults understand the importance of knowing what their escape route is, and how hard it can be to see when the room is filled with smoke.


This was one of the pictures presented at the Moruya roadshow - their new smokehouse for educating children.

The smokehouse was a Regional initiative by Carla McDonald and the team down south. They will be kindly setting up the smokehouse at our conference in Wollongong for you to look at! We really appreciate their effort to let others see this tool.

Jesse presenting on the very professional
and strategic newsletter she has developed

But back to the Moruya roadshow where Jesse then ran the group through her community newsletter, aimed at not only informing the community about bush fire safety but also about improving community involvement with the NSW RFS. The newsletter is very much about showing the community that the members of their local brigade are just like them – mums, dads, grandparents etc. Not only is the newsletter used to help develop a foundation for effective engagement but it is also a platform for recruitment of new members!

Entry to Terrara House


Friday 1st April dawned sunny and surprisingly cold. Tanyia received a couple of text messages from the team back at HQ. It took some time to realise that messages informing her that some team members wouldn’t be at work due to sales at Bunnings and offers to play footy for Australia were April Fools jokes!

On the way to the Fire Control Centre at Nowra we took a short detour through Terrara to take some photos of cattle grids and properties that may have access issues for fire trucks. Terrara is home to Terrara House, home of the famous racehorse Archer, winner of the first two Melbourne cups (did you know that he walked from Nowra to Melbourne to compete!) where we took some photos for our Property Access fact sheet that is currently being developed.

We were greeted in Nowra by an enthusiastic team. The afternoon session ran for almost 3 hours due to the great presentations by Tim and Gary and also some really vigourous discussion about social media and Open Day.

Tim Carroll demonstrating radiant heat to the group

A great turnout for the afternoon session. One of the highlights was definitely the beautiful meal organised and cooked by CSO Scott Keelan – the best effort we saw by a staff member on this years  Roadshow by far!

Gary told us the story of Alice the Burnt Bear. This is based on a true story (this happened to a Granddaughter of a RFS member) and is about how 3 year old Rochelle puts Alice the Teddy Bear in front of the heater to keep her warm but Alice the bear catches on fire.


Gary telling the story of Alice the Burnt Bear

Sandra talked to the group about a full day ‘Fire Fighting for Non Fire Fighting Women’ program she developed for a group of 30 women. Gail demonstrated the proper use of a fire blanket using one of Gary’s fire pots.


The ‘Firepot’ is great for doing demonstrations as well as

drawing in crowds at displays!









Lyndle learnt that when teaching kids to dial triple zero you should say ‘triple zero’ not ‘triple oh’ because on a phone handset ‘triple oh’ actually dials 666. This is especially important with text messaging being so common practice amongst children.

The evening ended with Lyndle having to listen to the footy on the car radio all the way home (much to her distaste) so Luke could listen to his beloved South Sydney! It’s what team members do for each other!

A great week in Region South – fantastic people, innovative community engagement approaches and great relationships all round!


Stay tuned for week 4!

Cheers from Lyndle (who wrote most of this blog entry), Tanyia, Tony and Luke.





Week 2 - On The Road Again . . . . More great people!

Week 2 – On The Road Again…
This week begins in Wauchope on Monday with a small but very motivated group of staff and a good representation of volunteers.

There were some great suggestions for resources from the volunteers including an idea for another version of the new FDR whiteboard that is magnetic. Also to put eyelets on the bottom of the FDR whiteboard which currently only has then on the top. 
Topics of discussion included improving access to fact sheets on the RFS website and the continuing struggle to have community engagement included in Brigade meetings either informally or as an agenda item. 



Peter presenting on how to engage internally -
innovative and thought provoking!



Sharon presenting on the
 schools program



Volunteer Peter Moxon was a presenter on 'how to engage a brigade' followed by Trish Cheetam with local communication examples and Sharron Downes with a school presentation. A very motivated group of engagers, with innovative and creative ideas delivering a lot of really valuable work.



Lismore afternoon session  was thought provoking

On Tuesday we travelled to Lismore and the beginning of the humidity. A group of 12 attended the staff session and discussed ideas such as the public being able to access the Bush Fire Risk Management Plan via the Internet. A CD version of the Bush Fire Survival Plan that families could listen too in the car on long trips was another suggestion. A passionate discussion topic was internal communication - the issues with e-mail and how best to get information to members from the Community Engagement team in HQ.

At 6pm we were greeted by Diane and Brian Fellows and a spread of food that we both are still in awe of! As the Captain of Catering and Welfare in the Lismore area (amongst her other hats) Diane boiled a mere 500 eggs as part of her catering duties that day - all in a days work. The RFS and Lismore are very lucky to have such a wonderful catering team.

Brett presenting their information book

In this volunteer session we were lucky enough to have so many presentations we ran out of time and Tom, (who so politely stepped down from delivering his presentation) we hope to see your presentation at the Regional Forum.

School presentations from both Diane and Brian Fellows (we loved the humour and ability to laugh at yourselves) and Shaun and Nicole Vidler. Sean and Nicole had put a lot of effort and thought into the flow of their presentation and we particularly loved the supporting photos. The husband and wife teams were star performers -passionate about working with school children and both teams were very clever in the approaches they used.

Greg from Byron Bay spoke to the group about his schedule of community engagement activities such as the Australia Day celebrations that are now embraced by the whole Byron community. The work in Byron Bay sets a really good standard for other Brigades to look at. Your efforts on pre-incident planning, including recording GPS and SWS locations for the properties, is something we would really like to see more Brigades get involved with. You and your team should be very proud of the proactive work you are doing for your community.

Lismore evening session with the most presentations
 from anywhere in the state!!

Thank you to those that attended Lismore - a wonderful welcoming group of people with fantastic ideas. The energy and enthusiasm in the room was among the highest we have seen to date.

Wednesday saw us travel on to Armidale- the land of lovely old ornate buildings. A small motivated group of staff attended our afternoon session where it was decided (as a result of a request from local staff) that a pilot be carried out with the Key Message Cards. If you are local to this area, keep a look out for key message cards appearing in a fire truck near you! We would love to hear if you find them of benefit.



Love the 'Thunderbird' from Armidale with the words
 'Community Engagement'.

Whilst the volunteer session was a small group they made up for numbers with enthusiasm and innovative ideas. Four out of the five are on our community engagement facebook and a great idea came out of the facebook discussions. The group thought it would be helpful if everyone making a comment on our facebook page could put their brigade and region after their comments so everyone knows where you are from. This will enhance networking opportunities and you may find your neighbouring suburb is hosting activities that may work well in your neighbourhood. 

Inside the Armidale van - well secured equipment

Col presented on the history of the Armidale Community Engagement Team and their engagement programs. We were then given a guided tour of their grant funded community engagement van. A van that has a  well thought out layout and some innovative communication tools. We look forward to having it displayed at the Conference in Wollongong!

Some of the mouse mats that were distributed to people
who contributed well at the roadshows

On Thursday we made our way on to Gunnedah. It was clear that the staff in this area have a good relationship with their volunteers and are proactive in their engagement activities. We discussed tanker trailers and their roles throughout the community, “the Flannelette Shirt” and a review of the Farm Firewise resource. Peter Roffee made a plea for the return of showbags and even featured with his skit on our facebook page! Robust discussions occurred on the benefit verses difficulties of paid community engagement coordinators (as occurs in another state), as well as welcome signage in towns (such as happens in South Australia and Victoria). Brett Loughlin, on behalf of the staff, thanked the Community Engagement Team for taking the time to travel out to see everyone through the road show project “it’s a great way to keep in touch, discuss issues, share ideas and we would like to thank you for sticking with the road show concept and coming to visit us”.

During the volunteer session we discussed options for the conference to be run on a Saturday/Sunday in the future, a firewise property sign that could be erected following a property inspection, Open Day 2011 preparation and grass fires. Whilst Proctor couldn’t join us, his Bush Fire Survival Plan engagement activities were discussed. Keep a look out for the road show report to see more information on how he is disseminating the Bush Fire Survival Plan throughout his community.

Some of our new posters

Staff at the Coonamble session

Last but not least, Friday saw us travel to Coonamble, the land of dust, long distances, some straight straight long roads and motor bikes! During the staff session rural messages for the key message cards were discussed as well as recruitment issues for both firefighting and community engagement. The road show was attended by the Zone 

Manager, who offered much food for thought throughout the session and supported the works of the team.



Thought the words on
 a staff members bike were very apt!

 The volunteer session saw not an empty seat in the room and the discussions were similar to that of the staff session on lack of volunteers, distance and lack of opportunities to engage an ever disbanding community. 

All in all the week saw us meet many inspirational people with creative ideas and a shared passion for community engagement. As volunteers ourselves, we envy the support you share in your engagement teams, were in awe of some of the creative engagement programs your have developed and look forward to including them in the toolkit to share on a statewide basis.

For those that attended week 2 we thank you so much for sharing your brilliance with us! You inspired us!

Cheers from Tanyia and Emma
PS: This time Emma wrote the clear majority of this blog entry :0)

ROADSHOW AND TELL - the journey begins

ROADSHOW AND TELL
WEEK 1


Team Planning for the Roadshow and Tell

Lyndle has been project managing the delivery of the 'Roadshow and Tell' and  accompanied me on the first week of our travels. She had planned so much down to the infinite degree, regularly assisted by the rest of the team. Sessions to compile the folders, team input into what would go onto the CDs, then team members compiling the CDs while another one designs the CD covers and another one gets the CD stickers. The simplest task required teamwork and co-ordination when your talking state wide and in large numbers.

It does not matter how well we plan things always tend to come undone at the last minute and add to the stress levels! Items we had ordered weeks in advance either did not arrive or were delivered to HQ but to the wrong person so could not be found! Friday afternoon before we left saw the team struggling to fit all our newly developed tools into the station wagon – Thanks to Matt and Luke for their expert packing skills and team work! Mmmm or were they just in a hurry to see us go . . . . .

The first week away for Roadshow and Tell came and went in a flurry of activity, meeting some great people and involved us (Tanyia and Lyndle) learning at every roadshow.

Day 1 - Mudgee

 

Blue Mountains pretzel mmmmm

On the road by 8am with a quick stop off in the Blue Mountains for a pretzel. What a great start to the week!

Arrived in 'sticky' Mudgee and set up for the first session. After spending over an hour unpacking the car and then putting up all 30+ items onto the walls, we were very glad that we had decided to leave each Roadshow location with their own copy of posters, magnets and icons. Leaving the goods behind did have the added advantage that at 9.30pm each night we did not have to take it all down again and repack the car again!

Great first session with the staff from Mudgee. Good to see such enthusiasm for the Roadshow and Tell concept about sharing ideas and information around the state. A special thanks to the Regional Community Safety Manager for Region West, Simon Curry for attending the staff session. Also thanks to Jayne and Gary for their presentations and enthusiasm in getting involved.

Evening session Mudgee

The evening session at Mudgee was our largest group session for week 1. We saw 3 great presentations from Natalie, Graham and Paul. It was a great, interactive, varied and enthusiastic session.



Presentation by Graham

 Issues discussed were around gaining the support of your brigade and also ways to engage the community and get them actively involved in making changes to protect their property.

What I liked about this group was the willingness to listen, exchange ideas and the desire to keep on engaging internally and externally - the will to want to make engagement happen!

Healthy McDonald's for dinner at 10pm and then back at the motel where Lyndle struggled with mosquitoes the size of small birds and Tanyia struggled with Wi-fi that wouldn’t cooperate.

Note: Sure fire way to frustrate Lyndle - put her in a station wagon and get her to park it in a town that only has reverse angled parking - very funny indeed!

All in all a good day and a great start to Roadshow and Tell 2011!

Day 2 – Forbes

The staff session started off a little slowly but soon enough everyone got into the swing of things. Staff expressed disappointment that not more staff had attended this roadshow.

Forbes invented Flame hand puppet!

Feedback on the new tools was encouraging. Much discussion also occurred  around ways to communicate between Head Office and teams such as this team - the best way to ensure everyone was up to date and across new tools and information. We were shown some ideas for roadside signs that we will look at developing.

The Forbes volunteer session was smaller than Mudgee but very energetic. There was some great discussion about how to engage those that don’t want to be engaged (internally and externally) as well as what is happening at a local level. Terry talked to the group about reinvigorating the cadet program in his area and Peter spoke about local 'walk around' property inspections and the value these property inspections had to both the community and local brigades.

This was a small but passionate group, some had travelled around 1.5 hours to attend the Roadshow! Your openness and interaction were very much appreciated.

Even the quick dinner before the evening session (that tasted like sawdust) and the accommodation (demountable buildings with paper thin walls under a bridge frequented by engine braking road trains and creep crawlies with multiple legs) couldn’t take the shine off the great evening we had with this group.

Day 3 – Griffith

Cool start to the day with a stop off in West Wyalong for breakfast – what a quirky town! Great Bacon and Egg rolls though!

 

Matt showing the Griffith trailer

Arrived at one of the stranger looking FCC’s we’ve seen – an old house. It has a lot of character and a really homely feeling which made it very welcoming once inside.The Griffith team is looking forward to moving to a new FCC over the coming year or so. 

A big thanks to Matt and Charles for spending the time with us and letting us do a video tour of their trailer! They have done some excellent work with the trailer and it has some interesting and unique features. Check out the video on our Face book if you haven’t already seen it!

Locally made prop to increase fire awarenes

The teamwork that we saw demonstrated by the staff in this FCC was inspiring and a tribute to them all. Despite not having one of the better FCCs the environment they created was of dedication, total professionalism, great teamwork and a passion for community engagement. We left in awe of their 'can do attitude' and team spirit.

At the volunteer session in the evening we saw 2 of the largest pizzas in existence, totally HUGE! We were also joined by Roger from the Griffith Council who was interested in seeing just what the RFS was up to in engagement land . This also really helped make the week for us - to see these critical local relationships at work. We had some great discussions about how to engage with different groups within the community that may have historically been challenging to engage. Special thanks must go to Sean and Kevin for making the 1.5 hour drive to attend the session! Attendees at this session have become very active on our Face book page which is very much appreciated - thanks guys!

Without a doubt the highlight for both of us was the great team atmosphere at the Griffith FCC and the passion from the local Indigenous members. Facilitating these 2 sessions was really enjoyable - good conversation with some new ideas and leading edge people.

Day 4 – Deniliquin

Both of us felt a little sluggish and tired this sunny but cool morning but some really strong coffee got us both going!

Had to make a quick stop off at Target Country for Lyndle to buy some ‘sensible’ (I think her description was ugly) black shoes. Lyndle had managed to go 3 days in very high heels but was swayed by the temptation of soft incredibly comfortable flat shoes!  

Some of the new communication icons recently developed

Good afternoon session in Deniliquin. Unfortunately Alison couldn’t join us as she had to go to Sydney for the RFSA and NSW RFS Consultative Committee. We crossed paths at the door and managed to say 'hello, travel safe and and bye.'

We saw some of the great work that is being done locally such as the 'You Can or You Can’t’ Brochure, the farm preparedness graphic that is being put in local papers and some of the roadside signs they had been using. Also thanks to Doug for doing a demonstration of his “Tools not Toys” presentation he does for school kids and showing us their trailer with some nifty ideas to make set up safer and easier.

Very enthusiastic and energetic volunteer session that night with some great feedback about the tools we had brought along. The local team decided they were going to use the wooden fire triangle, the magnet posters and the key message cards at the show that weekend! Great that the communication tools we have been working on will be so useful so quickly for the volunteers out there! This group were on the ball, understood the meaning of the survey results and were very conversant with their local issues and needs.

We finished the Roadshow early so decided to have a proper dinner for the first time that week. Not a lot opened in Deniliquin after 8.30pm. Found ourselves at ‘Ho’s Chinese Restaurant’ where the decor could only be described as Victorian meets China Town but the Dim Sims and Lemon Lime and Bitters were amongst the best ever tasted!

Thanks for the memories and laughs Deni!

Day 5 - Wagga Wagga

Another crisp start to the day followed by an argument between Lyndle and the GPS as to the best way to get to Wagga. Lyndle saying “the sun rises somewhere, and sets somewhere else” didn’t fill me with much faith. But Lyndle won the argument (seriously she WAS trying to argue with the GPS) and we did eventually make it.

So much grass  . . .

On the way we spent several hours driving through flat grassland. There was so much grass that the word 'fuel' kept popping into my head and our conversation. Just shows how   RFS-ised we have become! The potential for a grass fire in that area is frightening and this conversation filled much of our travel time! We stopped to take some photos to use in our publications so we can show a bit more of the diversity of the types of landscapes the RFS has to consider around NSW.

We finally arrived in Wagga Wagga, set up and then enjoyed a delicious lunch with the Wagga Team who have 'take-away friday' and know the best place to go!



Lyndle presenting some of the new tools

It was a great staff session, with some good discussion about the difficulties that staff and volunteers face in areas that have high tourism numbers. There is a need to consider different ways to communicate with groups of people who are only in the area temporarily – especially since it is during one of the most hazardous time of the year – November and December!

A really thought provoking presentation by Marg that was well considered and drew our attention to an issue we were not aware of. 

A small volunteer session in the evening but also some great topics discussed especially around the difficulties in involving brigades in community engagement and also the challenges that women in the RFS can face at times. Discussion also occurred regarding the difference between Public Relations and Community Engagement.

It will be interesting to see the numbers at future Friday night roadshows - Friday nights may be a bad night to have them and this may be a learning for us to take away for next years roadshows.

Day 6 – Home!

The last leg of our journey found us both fairly quiet and counting the hours until week 1 finished! It was good to get home but the mind was still buzzing from information and ideas picked up during the week. So much to do, so little time  . . .

To all of you that gave up your valuable time and came to a roadshow in Week 1 a big thanks! We know it was a big ask on top of very busy schedules and we do really appreciate the effort you made. It has also been great to see many of you joining our Face book page and making comments - it is great to see our engagement community growing!

Cheers and thanks

from Tanyia and Lyndle

PS: Lyndle actually wrote most of this :0)

How connected to your Community are you?



Individual property visits should never be under valued



How big is your community? How big is the bush fire risk that you are trying to communicate with your one or two community engagement mates? Do you believe that we have to personally deliver messages and information to every person in our community?



While there are many brigades who are integral to their communities and extremely well connected, many others are less connected. So when it comes to dealing with say, five thousand urban-bushland interface properties - the task may appear so daunting that we don't start it at all. Or another scenario is where do we start when there are hundreds of isolated rural properties that take a couple of hours each to visit? 

Discussing the Bush Fire Risk Management Plan



But to achieve the desired outcomes of resilient communities, which may include getting behavioural change from our residents, can we realistically directly deal with every property or resident?



Sure, the Bush Fire Risk Management Plan can direct us to areas at most risk from bush fire, but it is not specifically designed to direct us to individuals at risk. How do we effectively target those individuals who live in high risk bush fire areas? A recent survey we did showed that a very high percent of people living in high risk bush fire areas were not aware of their level of risk.

Tony Jarrett

Tony Jarrett and I were talking the other day about ways of connecting with key people in a community. Tony is the AIDER  Program Coordinator - AIDER provides services to assist aged and disabled people in bush fire prone areas.

Tony was telling me about an approach he uses to target high risk communities. His approach is actually to try and connect with only a few key people, that are chosen because of THEIR networks. Tony believes that by connecting with a few cleverly chosen people he can then actually indirectly reach more AIDER clients.

Tony believes that this approach can be applied in many situations where we can work with small groups or representatives of groups - rather than the whole population.

Rather than trying to find individual clients, Tony looks to use the connection of existing service providers to assist him find the clients and provide client referrals on behalf of the RFS.



Farmborough Heights Brigade -
 involved with their community


Simply put:
If I build a connection with 3 people who are involved in 3 different groups in the community, then these 3 people can assist me to reach their 3 groups. For example it may be the P & C, the local soccer club and the local RSL committee.

Tony looks at the local government population, and the proportions of aged and disabled people within that Local Government Area using Census data typically available on the local Council website. Out of a population of 30,000, there may be say 1,500 people who need some form of support for their core living needs.

But where are those 1,500 people? Nearly every Council has a Community Directory that lists all sorts of government and community organisations that provide services or operate in that area. The Directory will list aged and disability service organisations. There might be 25 such organisations providing services such as meals on wheels, home maintenance, social support, home visits and the like.

In the RFS we love meetings don't we? Well, community organisations are no different. Chances are that in every local council area there is a quarterly forum where representatives of those organisations get together in their service types. E.g. food services, home care groups. So the number to 'connect with' is now down to a manageable dozen or so.

 As Tony said to me - 1 home care nurse might have 30 clients she or he looks after so the challenge is to find where those nurses get together for coffee!

Does this indirect approach to connecting to people at risk diminish the RFS message? Or must we always be the one delivering RFS messages and services?

Are there ways we can build up the skills of people outside the RFS to assist us in building community resilience?

What do you think?

Cheers for now
from Tanyia Tuckey and Tony Jarrett